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Get started on process improvements for your business or organisation

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New Zealand: 0800 276 489

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Share information among staff

Speed up processes and reduce order cycle times

Have access to data ... any time, anywhere

Improve effectiveness of your professional staff

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Service Request

The following matrix demonstrates how we prioritise your service requests. Complete the form below, and the request automatically goes in to our Maximizer database and gets assigned to a technician.

      Priority
  Request Priority Matrix High Medium Low
 

No work can be done

Something not working, but can work around

Enhancement or Work Request

 

High

Has major cost effect on the business

1 2 3

Impact

Medium

Disruptive, but not critical

2 4 5
 

Low

No operational impediment

3 5 6

NB: the following times are target times, and can not be guaranteed.

Priority   Response Time Resolution Time
1

Critical

15 minutes

1 hour

2

High

1 hour

4 hours

3

Medium-High

4 Hours

1 day

4

Medium

4 hours

3 days

5

Medium-Low

1 day

1 week

6

Low

1 day

4 weeks






























 

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